Matraville Plumbing FAQs
300+ five-star reviews
Below are the questions we're asked most, on pricing, licensing, booking and what makes Matraville plumbing a little different. Can't find yours? Call (02) 9138 6524 and we'll answer it directly.
- Lic #292427C NSW plumbing licence — check it any time
- Licensed & Insured Fully licensed and insured — water and gas
- Lifetime Labour Warranty Our workmanship is backed for life
- Quality Workmanship Guaranteed Done properly, or we come back
Good questions, straight answers
How Fast Can You Get Here?
Are you really open 24 hours?
Yes. Someone on our team answers around the clock, open 24 hours, including nights, weekends and public holidays, so you're never stuck waiting until morning.
What happens after I call?
A real person answers and talks through what's happening before anything is booked in. Once we know what we're dealing with, we arrange a time to come and look at it properly.
Do you take calls on Christmas Day and other holidays?
Yes. Christmas Day, Boxing Day, Easter and every other public holiday get treated like any other day on our roster, plumbing emergencies don't pause for the calendar.
Does the callback form actually work?
It does. Fill it in and someone gets back to you quickly, day or night, to talk through the problem and lock in a time to come out.
Good questions, straight answers
Plumbing in Matraville
What local factors do you consider before quoting on a job in Matraville?
We factor in the age of the home, whether it's near the shops and medical complex on Bunnerong Road or one of the quieter post-war streets further back, and what that usually means for the pipes and hot water system underneath.
Are Matraville homes near the water more prone to corrosion issues?
Often, yes. Sitting close to Malabar and Botany Bay means outdoor pipework and fittings pick up extra salt-laden air, which speeds up corrosion compared with homes further inland.
Does salt air affect hot water units in Matraville?
It can. Units and fittings exposed to sea breezes off the bay tend to wear faster than those set back from the coast, so we keep an eye out for early corrosion signs when we're called out.
Are strata buildings in Matraville more prone to hot water outages?
Units sharing a hot water plant can lose supply for everyone at once when one part fails, unlike a house with its own unit. It's a common callout in the suburb's post-war apartment blocks.
Good questions, straight answers
Licensing Questions, Answered
What should I do first if I smell gas?
Leave the property and call from outside. Do not flick switches or light flames, gas safety always comes before anything else.
Do you provide proof of licensing on request?
Yes. Our NSW Plumbing Licence #292427C covers both water and gas, and we're glad to show proof of that cover before starting any job.
Are you insured if something goes wrong during the job?
Yes. Our licence and insurance extend to both water and gas jobs, and every repair carries our Lifetime Labour Warranty, so you're protected if the workmanship falls short later.
What NSW rules apply to plumbing and drainage work?
In NSW, only a licensed practitioner may legally handle plumbing and drainage jobs, and gas fitting sits under its own separate licence again. It's the law, not just good practice, which is why checking credentials matters.
Let’s get it flowing again
Money, Fair Pricing and the $0 Call Out Fee
Will I know the price before you start work?
Yes, always. We look at the job, explain what needs doing, and settle on a fair, upfront price, no surprises, before any tools come out. Nothing starts until you're happy to go ahead.
Are your prices the same for strata and rental properties?
Yes. Whether it's an owner-occupied house, a rental or a strata unit, the same Best Price Guaranteed applies. We quote the job in front of us, not who owns the property.
Do prices change once the work starts?
Not without asking you first. If we open up a wall or a drain and find something extra, we stop, walk you through what's changed, and get your OK on the updated price before going any further, we never just fold it into a bigger bill without asking.
Do you give quotes over the phone?
We can give you a fair idea over the phone once you describe what's happening, but we only lock in the firm price after seeing the job in person, so nothing's left to guesswork.